Last updated: August 9, 2026
Thank you for shopping with Opal.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase an Opal H‑0 Pod from our website.
We currently ship to customers in the United States and Canada.
If your location is not available at checkout, we are unable to ship there at this time.
We provide free tracked shipping on all orders no minimum purchase or discount code is required.
The available free shipping option will be displayed automatically at checkout.
Orders are usually processed within 1–3 business days after payment is confirmed.
Processing may take longer during holidays, high-volume periods, or when additional order verification is required.
After your order has been processed and shipped, estimated delivery usually takes 4–12 business days.
Some orders may arrive sooner, while others may take up to 17 business days due to the destination, carrier delays, holidays, weather, customs processing, or other circumstances outside our control.
Once your order ships, you will receive a shipping confirmation email containing your tracking information when available.
Please allow some time for tracking updates to appear after the carrier receives the package.
We do our best to deliver every order within the estimated timeframe. However, delivery times are estimates and cannot be guaranteed.
Delays may occur because of carrier issues, weather, holidays, high-volume periods, customs processing, incorrect addresses, or other circumstances outside our control.
If your order experiences a significant delay, please contact us at opalcare@outlook.com.
Please make sure your shipping address is complete and accurate before placing your order.
Opal is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at opalcare@outlook.com. We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes after an order has been submitted.
If your tracking information shows that your package was delivered but you have not received it, please first check around the delivery location and contact the shipping carrier.
If you still need assistance, contact us at opalcare@outlook.com. We will review the situation and help determine the best possible solution.
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within seven days of delivery at opalcare@outlook.com.
Include your order number and clear photographs or videos showing the issue so we can review your request promptly.
Orders can only be cancelled before they are processed or shipped.
If your order has already shipped, you must wait for it to be delivered and then follow our Returns and Money Back Guarantee Policy.
If you have questions about shipping or your order, contact us at:
