Last updated: August 9, 2026
At Opal, we want you to feel confident trying the Opal H‑0 Pod in your daily routine. This policy explains our 30-day money-back guarantee, return process, refunds, cancellations, and how we handle damaged or incorrect items.
We offer a 30-day money-back guarantee beginning on the date your order is delivered.
Return requests must be submitted within this 30-day period. The guarantee applies only to products purchased directly from our website.
To qualify for a return, the Opal H‑0 Pod must be:
Returned in good condition;
Free from damage caused by misuse, neglect, drops, liquid exposure, or improper handling;
Returned with all essential accessories; and
Returned with its original packaging whenever reasonably possible.
Reasonable testing of the product is permitted. However, products that are damaged, broken, modified, excessively worn, or missing essential parts may not qualify for a refund.
Before returning a product, contact opalcare@outlook.com to request authorization.
Include:
Your order number;
The purchaser’s full name;
The email address used at checkout;
A brief explanation of the return; and
Photographs or videos if the product arrived damaged, defective, or incorrect.
If your return is approved, we will provide return instructions and the appropriate return address.
Do not send a product back without authorization. Unauthorized returns may not be accepted or processed.
Approved return authorizations are valid for 14 calendar days after the instructions are issued. The product must be shipped within that period unless we agree otherwise.
For regular returns under the 30-day money-back guarantee, customers are responsible for return shipping costs.
We strongly recommend using a tracked shipping service. Opal is not responsible for returned products that are lost or damaged before reaching the designated return location.
Return shipping costs are non-refundable unless we confirm that the product arrived damaged, defective, or incorrect.
All returned products are inspected before a refund is approved.
Where permitted by applicable law, we may reduce or deny a refund if the returned product:
Is damaged beyond reasonable testing;
Shows signs of misuse, neglect, accidental damage, or improper handling;
Shows evidence of liquid, corrosion, or residue inside the charging port;
Was connected to power while the charging port was wet;
Has been rinsed or submerged;
Has been modified or repaired;
Is missing essential parts or accessories;
Is different from the product originally shipped; or
Was returned without authorization.
Once we receive and inspect the returned product, we will notify you by email.
If the return is approved, the refund will be issued to the original payment method. Please allow several business days for the refund to appear on your bank or credit card statement. Processing times depend on your payment provider.
Refunds cannot be issued to a different card, account, or payment method.
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact opalcare@outlook.com as soon as possible, preferably within seven days of delivery.
Include:
Your order number;
A detailed description of the issue;
Clear photographs of the product and packaging;
Clear photographs of the charging port when the issue involves charging; and
A clear, continuous video demonstrating the problem, when applicable.
We may request additional information or reasonable troubleshooting before approving a replacement or refund.
If we confirm that the product arrived damaged, defective, or incorrect, we will provide the appropriate replacement, return, or refund instructions.
The seven-day notification request helps us investigate delivery-related problems promptly. It does not limit rights that cannot legally be restricted.
The charging port and device base must be kept dry.
Do not rinse or submerge the device base. Do not connect a charging cable while the charging port is wet. If the port becomes wet, do not connect the device to power until it is completely dry and safe to use.
Damage caused by liquid, corrosion, residue entering the charging port, or connecting the charging cable while the port is wet is considered accidental damage and is not eligible for return or refund.
Orders can only be cancelled before they are processed or shipped.
If an order has already been processed or shipped, you must wait for delivery and then request a return under this policy.
We cannot guarantee cancellations or shipping-address changes after an order has been submitted.
Unless required by applicable law, we cannot accept returns of:
Gift cards, if offered;
Products damaged through misuse, neglect, drops, or improper handling;
Products damaged by liquid, corrosion, overfilling, rinsing, or submersion;
Products modified or repaired by someone else;
Products missing essential parts or accessories;
Products returned after the 30-day return period; or
Products returned without prior authorization.
This policy does not exclude, restrict, or replace rights that cannot legally be limited under applicable consumer protection laws.
For return or refund assistance, contact:
Opal Customer Care
opalcare@outlook.com
