Effective date: August 9, 2026
At Opal, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, communicate with us, or purchase an Opal H‑0 Pod.
Depending on how you interact with our store, we may collect:
Your name;
Email address;
Shipping and billing addresses;
Phone number, if provided;
Payment and transaction information;
Products purchased and other order details;
Customer-service communications;
IP address and approximate location;
Device, browser, and network information;
Website activity, including pages viewed, links selected, and products added to your cart;
Cookie identifiers and similar tracking information; and
Advertising and referral information.
We may collect this information directly from you, automatically through our website, or from service providers that help operate our store.
We may use personal information to:
Process payments and fulfill orders;
Send order confirmations, delivery updates, and tracking information;
Provide customer service;
Prevent fraud, abuse, and security incidents;
Operate, troubleshoot, and improve our website;
Understand website traffic and customer interactions;
Personalize your shopping experience;
Measure and improve advertising performance;
Send marketing communications when you have agreed to receive them; and
Meet legal, tax, accounting, and regulatory obligations.
Payments are processed through Shopify and other secure payment providers.
We do not directly store your complete credit card number on our own servers. Payment providers process your payment information according to their own privacy and security practices.
We share the information required to fulfill and deliver your order with shipping carriers, fulfillment providers, and other logistics partners.
This information may include your name, shipping address, phone number, email address, products ordered, and other information required for delivery.
We may disclose personal information to service providers that help us operate our business, including:
Shopify and website-hosting providers;
Payment processors;
Shipping carriers;
Fulfillment and dropshipping partners;
Customer-support providers;
Email and communications platforms;
Analytics providers;
Advertising platforms;
Fraud-prevention and security services; and
Professional advisers when reasonably necessary.
We may also disclose information:
To comply with applicable laws, court orders, or lawful government requests;
To protect Opal, our customers, or others from fraud, harm, or illegal activity;
To enforce our agreements and policies; or
As part of a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets.
We may use Shopify analytics, Google Analytics, Meta advertising tools, TikTok advertising tools, and similar services to understand website activity and measure advertising performance.
These providers may use cookies, pixels, and similar technologies to collect information about your device, browser, pages viewed, purchases, and interactions with our website.
We do not sell personal information for money.
However, certain U.S. privacy laws may define the use of advertising cookies or disclosure of information to advertising partners as “selling,” “sharing,” or processing for targeted advertising.
Depending on where you live, you may have the right to opt out of these activities. If a Privacy Choices or data-sharing opt-out link is available in our website footer, you may use it to submit your preference. You may also contact us at opalcare@outlook.com.
Where required, our store may recognize supported browser-based opt-out signals, such as Global Privacy Control.
We and our service providers may use cookies, pixels, and similar technologies to:
Operate our website;
Remember your preferences;
Maintain your shopping cart;
Analyze website traffic;
Prevent fraud;
Measure advertising; and
Personalize content or advertisements.
You can manage cookies through your browser or through the privacy controls available on our website. Disabling certain cookies may affect how some website features work.
If you voluntarily subscribe to marketing communications, we may send you product information, care tips, promotions, or offers.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting opalcare@outlook.com.
Unsubscribing from marketing does not prevent us from sending transactional messages, such as order confirmations, customer-service responses, and shipping updates.
We retain personal information for as long as reasonably necessary to:
Fulfill the purposes described in this Privacy Policy;
Maintain business and transaction records;
Provide customer support;
Prevent fraud;
Resolve disputes; and
Meet legal, tax, accounting, and regulatory requirements.
When personal information is no longer reasonably required, we may delete or anonymize it.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, storage system, or online transmission can be guaranteed to be completely secure.
Depending on your state of residence and applicable law, you may have the right to:
Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Obtain a portable copy of certain information;
Opt out of the sale or sharing of personal information;
Opt out of targeted advertising;
Withdraw consent where processing is based on consent; and
Appeal a decision concerning a privacy request, where applicable.
You may exercise a privacy right by contacting opalcare@outlook.com.
We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.
We will not discriminate against you for exercising an applicable privacy right.
Our website and products are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided us with personal information, contact opalcare@outlook.com so we can review and remove it where appropriate.
Our website may contain links to websites operated by third parties.
We are not responsible for their privacy practices, content, or policies. We recommend reviewing the privacy policy of any third-party website you visit.
Our store is hosted by Shopify, which processes certain personal information to provide its platform and services.
You can learn more about Shopify’s data practices and privacy rights through the Shopify Consumer Privacy Policy.
Opal operates from Canada and sells to customers in the United States. Some service providers may process or store personal information in Canada, the United States, or other countries where they operate.
Privacy and data-protection laws in those locations may differ from the laws in your state.
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal obligations.
The revised policy will be posted on this page with an updated effective date.
For questions about this Privacy Policy or to submit a privacy request, contact:
Opal Customer Care
opalcare@outlook.com
